Shipping & Returns

Shipping

We do our best to process orders within the same weekday that it is received, but please allow 2-3 business days for your order to process and an additional 3-8 business days for ground shipping. You should receive an email with your order confirmation and a tracking link for your package. If you need to make any edits to your order, please reach out to alexahub@gmail.com as soon as you can so that we can help. As a standard practice, we never include the bill/receipt in our packages.

We offer standard and express shipping within Canada, the United States and internationally. 

 

Refunds and Returns

We proudly stand by the quality of our products, and want our customers to be happy with their orders. If for any reason you are dissatisfied with your item, please contact us at alexahub@gmail.com within 14 days of your purchase.

At this time, we can only accept returns for sealed, unopened packs in their original condition within 14 days of shipment delivery date. Please contact alexahub@gmail.com to process your refund.